Here we give the answers to the questions most often asked about dicolor’s products and services. If you cannot find the information you are looking for, please ask us, and we will gladly help.
Orders and Production
Orders can be placed by email, letter-post or fax.
We make every effort to process enquiries rapidly (as a general rule, within 24 hours).
Depending on the complexity of the offer, preparation of a detailed proposal may take up to 48 hours or even longer (depending on the completeness of required informations and documents).
For such requests, please get back to us immediately. As long as the order has not been processed, there will be no problem about this.
Usually 3 to 5 days. For processing and production times of large orders, please contact us.
Please see under Service for this question. On that page, you will find a data sheet giving information about the correct compilation of print data. Should you still have any questions, please feel free to contact us.
Print data can be submitted on CD, memory stick/chip or by FTP (we will be happy to set up personal access for you). They can also be sent to us by email for quantities of data up to 20 MB.
We request that you send us print-ready PDFs. We only accept open data after consultation (currently: Illustrator, Photoshop, Indesign Version CS3 and Freehand MX).
We only accept data from Office programs in the form of PDF files.
Should we detect errors when checking the print file, we will inform you at once and discuss how to proceed with you.
Usually yes, as most monitors are uncalibrated, resulting in falsification of colours. This problem can even arise with calibrated monitors.
Please compile your data in CMYK (4c).
Files compiled in the RGB colour space must be converted into CMYK before printing, when colour deviations may arise. In such cases, we can print a proof in order to establish the correct colours.
No, but we aim at optimum reproduction of colours as far as the 4c process can achieve them (this is not possible for metallic or fluorescent colours).
Services and Customer Support
Yes, please contact us for further information.
Of course – to do this, we need the original, and will try to match the colours to it.
In general, we archive your print data, but do not accept responsibility for them.
Certainly – please contact us about this.
Payment and Delivery
You can pay in advance, on invoice or in cash.
Delivery times are generally 48 h by haulier or DHL, 24 h by overnight courier. We can arrange express delivery on request.
Goods are despatched by parcel post, haulier, courier, overnight courier or direct courier, and we take care to use the type of delivery that will be the most economical for you while meeting your expressed requirements.
Yes, please contact us in this regard.