Here we give the answers to the questions most often asked about dicolor’s products and services. If you cannot find the information you are looking for, please ask us, and we will gladly help.

Orders and Production

How can I place an order?

Orders can be placed by email, letter-post or fax.

How quickly are enquiries answered?

We make every effort to process enquiries rapidly (as a general rule, within 24 hours).

How long does it take to prepare a comprehensive offer?

Depending on the complexity of the offer, preparation of a detailed proposal may take up to 48 hours or even longer (depending on the completeness of required informations and documents). 

Can an order be altered?

For such requests, please get back to us immediately. As long as the order has not been processed, there will be no problem about this.

What production times can be expected?

Usually 3 to 5 days. For processing and production times of large orders, please contact us.

Technical Questions

How must printing data be compiled?

Please see under Service for this question. On that page, you will find a data sheet giving information about the correct compilation of print data. Should you still have any questions, please feel free to contact us.

How can print data be supplied?

Print data can be submitted on CD, memory stick/chip or by FTP (we will be happy to set up personal access for you). They can also be sent to us by email for quantities of data up to 20 MB.

Can open data be sent?

We request that you send us print-ready PDFs. We only accept open data after consultation (currently: Illustrator, Photoshop, Indesign Version CS3 and Freehand MX).

Can data from Office programs be processed?

We only accept data from Office programs in the form of PDF files.

What happens if a print file contains errors?

Should we detect errors when checking the print file, we will inform you at once and discuss how to proceed with you.

Is there any difference between a monitor screen picture and the printed result?

Usually yes, as most monitors are uncalibrated, resulting in falsification of colours. This problem can even arise with calibrated monitors.

In what colour space should the data be compiled?

Please compile your data in CMYK (4c).

What is the difference between RGB and CMYK?

Files compiled in the RGB colour space must be converted into CMYK before printing, when colour deviations may arise. In such cases, we can print a proof in order to establish the correct colours.

Can you print special colours?

No, but we aim at optimum reproduction of colours as far as the 4c process can achieve them (this is not possible for metallic or fluorescent colours).

Services and Customer Support

Do you propose configuration or layouts?

Yes, please contact us for further information.

Can colours be introduced into existing prints?

Of course – to do this, we need the original, and will try to match the colours to it.

Are print data archived?

In general, we archive your print data, but do not accept responsibility for them.

Is it possible to place special orders?

Certainly – please contact us about this.

Payment and Delivery

What modes of payment do you accept?

You can pay in advance, on invoice or in cash.

How long will it take to deliver my goods?

Delivery times are generally 48 h by haulier or DHL, 24 h by overnight courier. We can arrange express delivery on request.

How will the goods be despatched?

Goods are despatched by parcel post, haulier, courier, overnight courier or direct courier, and we take care to use the type of delivery that will be the most economical for you while meeting your expressed requirements.

Is it possible to despatch goods to a different delivery address?

Yes, please contact us in this regard.

Torgauer Straße 338

04347 Leipzig, Germany

0049 341 550050

0049 341 5500516


contact us